Staff attitudes public meeting

At the meeting, members of the public discussed what they felt wasn't good about their GP practice. This included:

• The difficulty of getting a GP appointment, even more so when trying to book one in advance.
• The lack of privacy when discussing issues with receptionists
• Receptionists 'diagnosing' patients then referring to the GP
• Receptionists treating patients as a burden or with hostility
• Little respect between practice and patient
• Receptionists discussing other people's cases in front of members of the public.

• Bigger practices with a wider range of services
• More flexibility in meeting patients' needs
• Longer opening hours
• Use of practice nurses to provide more services
• More services provided in primary care.

This feedback will be used as evidence for LINk when working with GP practices to improve patient care.